Leah Mae Austria

Leah is a dedicated professional with seven years of experience in the BPO industry, bringing strong expertise in customer service, administrative operations, and back-office support. Throughout her career as a Customer Service Representative, Sales Virtual Assistant, and Billing Specialist, she has developed a solid foundation in communication, documentation, process improvement, and quality-focused work. Her professional background reflects a consistent commitment to accuracy, efficiency, and delivering results in fast-paced environments.

She holds a degree in Hotel and Restaurant Management, which strengthened her skills in service excellence, organization, and multitasking. During her college years, she was also active in extracurricular activities and participated in the school paper, where she later became the Editor-in-Chief. Through this experience, she further developed her skills in writing, editing, proofreading, and content organization while strengthening her ability to lead a team, manage deadlines, and maintain high standards in producing quality work.

In her previous roles, Leah handled customer concerns, processed billing-related tasks, and supported operational systems that required precision and accountability. Her experience in billing and back-office work sharpened her analytical thinking and strengthened her ability to review complex information, identify errors, and ensure compliance with established standards—skills that closely align with curriculum review and academic content support.

Now serving as a Curriculum Support Specialist at Study Smart Tutors, Leah supports the development and improvement of educational materials. She helps ensure that curriculum resources are clear, accurate, and aligned with learning objectives. Through her strong attention to detail and organizational skills, she contributes to creating high-quality learning materials that support both tutors and students.